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Returns and Exchanges: Help, I've ordered the wrong size rug!

This is an enquiry we sometimes get here at Rugs Of Beauty: Help, I've ordered the wrong size rug! I need to return it!

If this occurs, we are more than happy to organise for your rug to be picked up, in exchange for the correct size rug to be delivered to you.

Whilst we understand that mistakes happen, we have a few tips to help you minimise the chance of needing to return your new rug.

Sometimes it can be difficult to visualise how your new rug will look in your home, and exactly where your new rug will go on the floor. To assist with this, we recommend following these steps below to complete this task before you place your order:

1. Use a tape measure to measure out the size of the rug, and place a small piece of masking tape where each corner of the rug will be placed. ***

2. Step back and see if the rug dimensions look right for the room.

3. If necessary, measure out dimensions of different rug sizes and mark them out as well with masking tape.

4. Order the rug size that suits your room best.

These simple tips may help reduce the need to return you rug as a result of purchasing the wrong size, however we will accept returns if you make a mistake with the size 🤗.

 

*** For round rugs, use the diameter measurement (e.g. for a 150 x 150cm round rug, the diameter is 150cm) and place tape at both ends of the measurement, and at the center. Then use the center tape mark as a guide to move the tape measure around to another point, and mark 2 more end points with masking tape. You can use this same method to make more marks if you wish, to give you a better visual display of the circumference of the rug. 



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★ Reviews

Reviews From Rugs Of Beauty Customers

607 reviews
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Very good service

Very good service beautiful rug

Dear Mariam, thank you very much for reviewing the rug you purchased from us. We are so glad to hear that you are happy with your purchase. We hope you enjoy it for many years to come. Thank you for sharing a few photos of your rug also. It looks amazing in this space! Thank you so much for shopping with Rugs Of Beauty.

Love it 🥰

Dear Sanaa, thank you very much for reviewing the rug you purchased from us. We are so glad to hear that you are happy with your purchase. We hope you enjoy it for many years to come. Thank you for sharing a photo of your rug also. It looks wonderful in this room! Thank you so much for shopping with Rugs Of Beauty.
Exactly what we were looking for!

After looking around for a while for a perfect rug for our new sitting area, I came across Rugs of Beauty website. Found the Atrium Polo selection which was exactly what I had been looking for. Price was great (in fact cheaper than most that we had been looking at). Description and sizing was spot on and best of all it was delivered straight to our door within a week of ordering. Have since recommended this store to all my friends. Love our new rug!

Dear Robyn, thank you very much for reviewing the rug you purchased from us. We are so glad to hear that you are happy with your purchase. We hope you enjoy it for many years to come. Thank you for sharing a photo of your rug also. It looks wonderful in this space! Thank you so much for shopping with Rugs Of Beauty.
Beautiful quality

Very happy with our purchase, beautiful quality , wonderful service

Dear Annemarie, thank you very much for reviewing the rug you purchased from us. We are so glad to hear that you are happy with your purchase. We hope you enjoy it for many years to come. Thank you so much for shopping with Rugs Of Beauty.
Love our Shag rug!

We were so happy with our Arnhem Contemporary White Microfiber Soft Shaggy Round Rug. It gives our sitting room a wonderfully luxurious feel. The colour is exactly as shown on the website. It is not cheap looking and does not shed. Rugs Of Beauty were very efficient and friendly to deal with. Couldn’t be happier. I will definitelly be buying another rug from them again soon.

Dear Julianne, thank you very much for reviewing the rug you purchased from us. We are so glad to hear that you are happy with your purchase. We hope you enjoy it for many years to come. Thank you for sharing a photo of your rug also. It looks wonderful in this space! Thank you so much for shopping with Rugs Of Beauty.