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Returns & Refunds


Returns at Rugs Of Beauty are simple and easy.

To return an item, please contact us at within 7 days of receiving your rug.

Please have the rug packaged in the same condition you received it in.

We will  arrange a courier to pick up your rug for a flat fee of $29.95, and we will email you a consignment slip to print and attach to the rug.

If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In the following situations, refunds will not be granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• You contact us regarding a return more than 7 days after you received your order
• The item you wish to return is a custom made item or special order (items not in stock that have to be ordered in)

• Please note there is a 20% restocking fee for returning an in stock designer rug by the following brands:

  • Arte Espina
  • Asiatic
  • Brink & Campman
  • Bluebellgray
  • Harlequin
  • Mexx
  • Morris & Co
  • Provincial Lane
  • Sanderson
  • Scion
  • Ted Baker
  • Wedgwood

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Faulty items:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will organise a replacement item for you.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Updated 30 November 2016



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