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Returns & Refunds

Returns

Returns at Rugs Of Beauty are simple and easy. We understand that you need to see how a rug looks in your home or office. That’s ok!

To return an item, please contact us at info@rugsofbeauty.com.au within 7 days of receiving your rug.

When you receive a rug from Rugs Of Beauty, we allow the following actions to be taken:

  • You may remove the rug from the packaging, and place it in the area you would like it to be in your home or office.
  • When you open your rug, do so in a way that keeps the packaging intact, so that you can reuse the packaging if you would like to return your rug.
  • If you are not happy with the rug, and it is still in the condition you received it in, you may return the rug within 7 days of receiving it.
  • Roll the rug up tightly in preparation for packaging, in the same way you received it.
  • Please ensure the rug is well packaged in the packaging you received it in.

We will arrange a courier pick up for a flat fee of $29.95 (per item you are returning), and we will email you a consignment slip to print and attach to the items you wish to return.

If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

We reserve the right to refuse returns if the rug you return is not returned in the condition you received it in.

In the following situations, refunds will not be granted:

• Any item received back not in its original condition, damaged or missing parts for reasons not due to our error
• You contact us regarding a return more than 7 days after you received your order

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to the method of payment you used for your order, within 10 business days (less our standard returns fee of $29.95 per item).

Late or missing refunds:
If you have not received a refund yet, first check the account your payment was refunded to, depending on the payment method used for your order.
There is often some processing time before a refund is completed.
If you have done this for a few days after you have been notified by Rugs Of Beauty that your refund has been processed and you still have not received your refund yet, please contact us at info@rugsofbeauty.com.au.

Faulty items:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rugsofbeauty.com.au and we will organise a replacement item for you.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Updated 24 May 2018


5 great reasons to buy from us:

★ Reviews

Reviews From Rugs Of Beauty Customers

446 reviews
96%
(428)
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Amazing rug!!

This floor rug is absolutely beautiful and huge!! It is very high quality doesn't shed at all and feels great under your feet. Would highly recommend this floor rug to anyone thinking about buying it - you won't be disappointed and the price is amazing for what it is!

Dear Shannon, thank you very much for reviewing the rug you purchased from us. We are so glad that you are happy with your purchase. We hope you enjoy it for many years to come. Thank you for sharing a few photos of your rug also. It looks wonderful in your home! Thank you so much for shopping with Rugs Of Beauty.
Grey modern tribal rug

Absolutely in love with our new rug. Beautiful and soft and was delivered very fast. Cannot recommend this website enough. I cant wait to order more.

Dear Sam, thank you very much for reviewing the rug you purchased from us. We are so glad that you are happy with your purchase and our website. We hope you enjoy your new rug for many years to come. Thank you for sharing a photo of your rug also. It looks wonderful in this space! Thank you so much for shopping with Rugs Of Beauty.
Excellent Quality

Extremely happy with my hallway rug. It’s nice and thick, looks great and the quality is amazing. Highly recommended!

Dear Hailey, thank you very much for reviewing the hallway runner rug you purchased from us. We are so glad that you are happy with your purchase. We hope you enjoy it for many years to come. Thank you so much for shopping with Rugs Of Beauty.
Gorgeous rug

This rug is truely beautiful the perfect shades for my girls room. It feels so plush under the feet, great for when their playing together

Dear Lexie, thank you very much for reviewing the rug you purchased from us. We are so glad that you are happy with your purchase. We hope you enjoy it for many years to come. Thank you for sharing some photos of your rug also. It looks wonderful in this space! Thank you so much for shopping with Rugs Of Beauty.
Lovely rug

Accurately described product. Great service. Thank you.

Dear Emily, thank you very much for reviewing the rug you purchased from us. We are so glad that you are happy with your purchase and our service. We hope you enjoy your new rug for many years to come. Thank you so much for shopping with Rugs Of Beauty.