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Returns & Refunds

Returns

Returns at Rugs Of Beauty are simple and easy.

To return an item, please contact us at info@rugsofbeauty.com.au within 7 days of receiving your rug.

Please have the rug packaged in the same condition you received it in.

We will  arrange a courier to pick up your rug for a flat fee of $29.95, and we will email you a consignment slip to print and attach to the rug.

If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In the following situations, refunds will not be granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• You contact us regarding a return more than 7 days after you received your order
• The item you wish to return is a custom made item or special order (items not in stock that have to be ordered in)

• Please note there is a 20% restocking fee for returning an in stock designer rug by the following brands:

  • Arte Espina
  • Asiatic
  • Brink & Campman
  • Bluebellgray
  • Harlequin
  • Mexx
  • Morris & Co
  • Provincial Lane
  • Sanderson
  • Scion
  • Ted Baker
  • Wedgwood

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rugsofbeauty.com.au.

Faulty items:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rugsofbeauty.com.au and we will organise a replacement item for you.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Updated 30 November 2016

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★ Reviews

Reviews From Rugs Of Beauty Customers

89 reviews
Charles Teoh said: Awesome

Great rug.. quality exceptional... delivery... late but kept informed...

Hi Charles, many thanks for your review. We are so glad that you are happy with your rug! We hope you enjoy it for many years to come. We apologise for the delay with delivery. Thank you so much for shopping with Rugs Of Beauty.
Gail Onley said: Cut and Loop Pile Rug Blue

Rug is really nice. However on line it was called navy and the colour is actually petrol which is a different colour, but fortunately it has blended with my decor.

Hi Gail, thanks very much for reviewing the rug you purchased from us. We are so glad that you are happy with your purchase. We hope you enjoy it for many years to come. Thanks for your helpful feedback too - as a result of this we have changed the colour in the name of this product from blue to petrol blue.Thank you so much for shopping with Rugs Of Beauty.
Steve Toon said: Great quality, Great service, Great Price and fast delivery.

ALL really True

Hi Steve, thanks very much for your kind words and 5 star review, we really appreciate it. We are so glad that you are happy with your purchase. We hope you enjoy it for many years to come. Thank you so much for shopping with Rugs Of Beauty.
Rebecca Platt said: Great quality

Highly recommend rugs of beauty - prompt delivery, quality rug jute rug and so reasonably priced. Would purchase from them again!

Hi Rebecca, thanks very much for reviewing the rug you purchased from us. We are so glad that you are happy with it! It's a classic flatweave rug that we love too! We hope you enjoy it for many years to come. Thank you so much for shopping with Rugs Of Beauty.
Susan Robbie said: 5 star

Alfresco 6506 Charcoal Designer Outdoor Rug

Hi Susan, thanks very much for reviewing the rug you purchased from us. We are so glad that you are happy with it! We hope you get many years of use out of it. Thank you so much for shopping with Rugs Of Beauty.