Below are some general instructions for caring for your rug. These are to be used as a guide only. Always keep and follow the care label that comes with or is attached to the back of your rug for care and maintenance tips specific to your rug.
Rotating your rug
To get the most life out of your rug, you should rotate it periodically, to ensure even wear over the entire rug, rather than in just one area. Every six months is a good timeframe to schedule this task. In high traffic areas, your rug will wear more in the areas where the foot traffic is most common. Rotating your rug regularly in these areas ensures that the wear will remain even throughout the life of the rug.
If you have a rug that extends underneath furniture, such as a lounge, it is also a good idea to rotate your rug, as the area that is not underneath the lounge will see more foot traffic and vacuuming.
Ideally, it is a good idea to try to minimise the amount of sunlight that your indoor rugs get exposed to, as indoor rugs exposed to sunlight will fade over time. If your rug is exposed to significant sunlight throughout the day, consider adding window treatments to limit this exposure. If your rug is exposed to some sunlight through a door or window for part of the day, it is also important to rotate your rug in these areas, so that the area of the rug exposed to sunlight is not limited to one area for the life of the rug.
Vacuuming your rug
Vacuum your rug at least once per week to keep it clean, and to prevent a build up of dust and dirt in the rug. If your rug is in a high traffic area, you may need to vacuum it at least 2-3 times per week. Keeping your home clean is ideal for allergy sufferers, and vacuuming should be part of your regular cleaning schedule to maintain a clean home.
Ideally, use suction only when vacuuming, and avoid using power heads with stiff bristles (particularly on longer pile rugs), as these and any rotating parts of your vacuum that come into contact with your rug can permanently damage the pile of your rug. Avoid vacuuming the edges of your rug, which can cause fraying of the edges of your rug.
It is important to clean new stains and soil marks as soon as possible to avoid them becoming permanent. Use paper towel or a damp cloth to blot any liquid spills immediately. If you are unable to remove the stain immediately, seek the advice of a professional carpet cleaner as soon as possible.
Professional Carpet Cleaning
We recommend having your rugs professionally cleaned every 6-12 months by a professional carpet cleaner, to keep them in their best condition and maximise their life.
Ensure that your outdoor rugs are specifically designed for outdoor use. Firstly, shake them to remove any dirt. To clean, these rugs can be hosed off with a garden hose and left to air dry in the sun.