Orla Kiely Solid Stem Ecru 158309 Designer Wool Rug

Shipping

Delivery times will vary, but the following table provides an estimate of delivery times throughout Australia from time of dispatch:

• Tracking information for your order will be emailed to you as early as possible following your order. All orders are shipped from Sydney, Australia.

• Shipping is free for orders above $99 to most locations within Australia. For orders below $99, a flat rate of $19.95 applies.

Remote areas:

• If you are in a remote area, we may not be able to cover the cost of shipping your order, and additional shipping charges may apply to your order. We will contact you to advise if there are additional shipping charges that need to be paid before your order is dispatched. At this point you may proceed to pay the extra shipping charges, or offer an alternative delivery address in or closer to an urban area that may be less expensive for us to send your order to, or opt to receive a full refund for your order instead.

• Some remote areas are also excluded from our delivery service. If we are not be able to ship to the delivery address you have provided, we will contact you to advise that we are not able to ship to your delivery address. You may provide us with an alternative delivery address that we can ship to or opt to receive a full refund for your order.


• We ship to most locations within Australia. At this stage we do not ship outside of Australia.

• As couriers are used to dispatch our rugs, we are unable to send orders to P.O.Boxes. We can send our rugs to street addresses only (houses, units, townhouses, villas, company buildings etc).

• If you are unable to attend when your rug is delivered, please let us know if you would like the courier to leave your rug in a safe location at your property when you place your order (leave a note on the cart page where instructed). Please note doing this is at the customer's risk and Rugs Of Beauty will not be held responsible for the loss of any items that are delivered in the customer's absence.

• We are continuing to manage the impact of the COVID-19 Coronavirus on our lives by offering contact free delivery as much as possible.

Returns

Returns at Rugs Of Beauty are simple and easy. We understand that you need to see how a rug looks in your home or office. That’s ok!

To return an item, please contact us at info@rugsofbeauty.com.au within 7 days of receiving your rug.

When you receive a rug from Rugs Of Beauty, we allow the following actions to be taken:

• You may remove the rug from the packaging, and place it in the area you would like it to be in your home or office. Please ensure that the rug is not marked in any way, as you will not receive a refund for your rug if you choose to return it and it is marked. Examples of this include marks from pens, crayons or furniture. We strongly advise to not place any furniture on the rug, if you are considering returning it.
• When you open your rug, do so in a way that keeps the packaging intact, so that you can reuse the packaging if you would like to return your rug.
• If you are not happy with the rug, and it is still in the condition you received it in, you may return the rug within 7 days of receiving it.
• Roll the rug up tightly in preparation for packaging, in the same way you received it.
• Please ensure the rug is well packaged in the packaging you received it in.

We will arrange a courier pick up for a flat fee of $29.95 plus a 10% restocking fee (per item you are returning), and we will email you a consignment slip to print and attach to the items you wish to return.

As an example, if you wish to return a rug that you purchased from us for $500, the total returns fee would be $79.95 ($29.95 plus $10% restocking fee of $50).

If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

We reserve the right to refuse returns if the rug you return is not returned in the condition you received it in.

In the following situations, refunds will not be granted:

• Any item received back not in its original condition, damaged or missing parts for reasons not due to our error
• You contact us regarding a return more than 7 days after you received your order

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to the method of payment you used for your order, within 10 business days (less our standard returns fee of $29.95 per item plus a 10% restocking fee).

Late or missing refunds:
If you have not received a refund yet, first check the account your payment was refunded to, depending on the payment method used for your order. 
There is often some processing time before a refund is completed.
If you have done this for a few days after you have been notified by Rugs Of Beauty that your refund has been processed and you still have not received your refund yet, please contact us at info@rugsofbeauty.com.au.

Exceptions:
Unfortunately we are not able to offer returns on custom orders (non-standard sized rugs).

Faulty items:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rugsofbeauty.com.au and we will organise a replacement item for you.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Updated 05 February 2020